CT - German Export Sales Assistant

The Placement

To provide administration support to the Export Sales Team, preparation for client appointments and efficient organisation of the sample process. Assisting with New Product Development and communicating with customers as directed by the Export Sales Manager and Assistant

Objectives / Responsibilities:

• Arranging timely dispatch of all customer samples, to include ordering of samples from the warehouse or the Far East office. Obtaining relevant authorities and approvals as appropriate. Completion of associated administration and reporting procedures.
• Take receipt of sample orders, ensuring relevant approvals are obtained, details are logged onto relevant trackers and missing items are chased as appropriate.
• Accurate and timely completion of customer and in house line forms e.g stock reservations, purchase orders, product set up forms and critical path trackers. Obtaining relevant information as required.
• Tracking and chasing of art work job sheets and orders through to completion ensuring customer and internal deadlines are met and relevant parties are communicated with throughout the process.
• Assist in preparation for customer appointments as directed by the Export Sales Manager and completion of associated administration procedures.
• Maintaining efficient and up to date filing systems for ease of reference and auditing purposes
• Assisting with International Trade Exhibitions as directed by Export Sales Manager.
• Responding and where appropriate resolving customer enquiries under the direction of Export Manager / Assistant.
• Liaison with Far East team on items such as samples, outstanding orders, product information and providing customer feedback.
• General housekeeping duties, maintaining samples area, making refreshments, ensuring work is conducted in a clean, tidy and professional environment.